FAQ
Here you find the answers to the most frequently asked questions:
All shipments are insured.
In consideration of the value of the objects, each shipment is insured against loss and damage until delivery is made. The insurance cost is 1.22% of the value, with a minimum of 10 EUR and it’s indicated in the total shipping cost.
Shipments with a value higher than 500 EUR require the signature of an adult on receipt.
Last edit: April 18, 2020
All watches sold, both vintage and contemporary and of any type, are guaranteed for their originality. It should be considered that antiques may include reconstructions and restorations that are part of the object’s “history” and must therefore be accepted. The same can be said of today’s wristwatches and pocket watches for which in some cases can have coeval elements, but not original to the watch itself. For these details please refer to the description of each watch.
Last edit: April 18, 2020
In certain countries it’s forbidden to import objects that contain leather or parts of animal origin, for example ivory used in antiques or leathers used for straps.
To regulate this restriction in the various countries is the CITES , an international convention which aims to protect endangered wild fauna and flora.
Before make an order, would be good to check for restrictions in your destination country because in case, for example, of shipping a wrist watches with a strap made from leather belonging to animals in the checklist CITES , or subject to other types of restrictions, will be removed.
Other case could concern antiques containing parts of animals for which there is the possibility of trade in the instance they are ancient and accompanied by a document that certify the period.
Last edit: April 18, 2020
The watches sold by Majesty of Time are vintage and second-hand items and therefore cannot always be guaranteed for the waterproof. For this feature, refer to the description of each watch.
Last edit: April 18, 2020
Yes, you can pay with PayPal.
The PayPal option is enabled only for payments with shipping directed to these countries: Andorra, Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein , Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (UK).
Payment through the platform precludes that the shipping address is the same as the one indicated on your PayPal account and in the order.
Last edit: April 18, 2020
Yes, orders can be returned within 14 days from the parcel delivery.
Orders returned within 14 days will be refunded where possible by crediting the amount paid, a credit for a different purchase or exchange. All items must return in the same condition in which they were shipped, including any accessories such boxes, documents or straps. Any lack or damage to the object will result in a slowdown of the refund and the impossibility to re-credit the full amount.
To start a return, send an email within the fourteenth day to info@majestyoftime.com in order to receive the return instructions.
In the case of a return due a rethinking, any shipping costs cannot be refunded. The same is for any expanse for items that, returning from countries outside the European Union, will have to be subject to customs duties. Those will be latter deducted from the amount to be refunded.
Last edit: April 18, 2020
In some cases it’s possible to organize an appointment at the Orologeria Aurili workshop, located in via del Clementino in Rome.
For more information you can write an email to info@majestyoftime.com.
Last edit: April 18, 2020
Yes, are made shipping within European Union and Extra EU.
In case of shipments to countries outside the European Union, the parcels will be accompanied by documentation that has the purpose of certifying the value of the object(s). Upon arrival in the destination country, the customs may apply duties and taxes to the goods, which will be the sole responsibility of the buyer.
Last edit: April 18, 2020
As the items sold by Majesty of Time are second-hand goods, the warranty period on mechanical watches (regardless of the type of watch or clock and it’s period) is 12 months, while for watches with quartz movement, tuning fork or electromechanical is 45 days since the date of purchase.
It must noted that some watches, due to their age and wear, cannot guarantee the same standards as when they were new. Antique watches can retard or advance in the timekeeping and cannot be compared to modern timepieces.
Last edit: April 18, 2020
The waiting time for the refund of a returned order can vary from 2 to 6 days starting from the receipt of the package and after the conditions of the returned goods are been checked.
If more than a week has passed, write an email to info@majestyoftime.com to ask how is going the refund procedure.
Last edit: April 18, 2020
Yes, unless the order has been already processed and the parcel has been collected.
In the event the package has been already collected by the courier, are valid the conditions applied to returns: see Can I return an order? in the Returns section.
Last edit: April 18, 2020
Generally is possible to change the shipping address unless the package has been already collected by the courier. It’s not possible to change the shipping address if you have chosen to pay with PayPal, because the destination address must match the one indicated in the platform transaction.
Last edit: April 18, 2020
Yes, each shipment is followed by a tracking number.
Through the tracking code it will be possible to track the parcel from the pick up to delivery and it will be sent by email to the address indicated during the order.
If you haven’t received the code within the next two days from the order, send an email to info@majestyoftime.com to check if your package has been already shipped.
You can track the parcel in case of shipments with DHL at this link or using any applications available for mobile devices.
Last edit: April 18, 2020
Each order will be processed in the shortest possible time: it can be the same day or the next two working days from the date of receipt of payment *.
* the payment date may differ from the reception date such in case of bank transfer.
Last edit: April 18, 2020
Shipments are consigned to the international courier DHL who’ll deliver your parcel in the safest way. If it becomes necessary to consign the shipment to a different courier, a first class company will be always chosen.
Each shipment is accompanied by a tracking code that allow to track the package from pick-up to delivery.
Last edit: April 18, 2020
If your item has arrived damaged, the item differs from the one ordered or isn’t conform to the description, don’t worry, send an email to info@majestyoftime.com including your name, order number, photo of the waybill applied to the parcel, photographs of the damaged/wrong object. In the instance of a damage, send also images of the conditions of the box with which the shipment was sent. You will be contacted as soon as possible.
Last edit: April 18, 2020
All documents pertaining to each sale remain archived indefinitely to be available for any need.
In case you have lost the purchase receipt, Majesty of Time Expertise or other accompanying documentation, just write to info@majestyoftime.com including the name and surname, as well the indicative date of the order.
Last edit: April 18, 2020
The estimated delivery times of the courier may vary according to events or needs that Majesty of Time cannot cope with.
The following list is based on shipments made via DHL and doesn’t take consideration of the day dedicated to processing the order and to be collected by the courier.
ITALY
1-2 working days*
* there may be exceptions to islands and remote areas for which an additional day may be necessary.
Countries within the European Union
Express 1-3 working days
Economy 3-5 working days
Extra European countries
5-9 working days*
* to which should be added any delays due to customs clearance procedures.
Last edit: April 18, 2020